At Elliot Hikes, we want you to feel confident in every purchase. If you’re not satisfied with your order, please review the following return and refund guidelines.
1. Eligibility for Returns
You may request a return within 1–3 days of receiving your item. To be eligible, the item must be:
- Unused
- In its original packaging
- In the same condition as when received
Returns that do not meet these conditions may not be accepted.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 1–3 days of delivery. Please provide a description of the issue and attach photos if possible. We will arrange a replacement or return at no extra cost.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via the original cash-on-delivery method—this may involve a follow-up by our delivery partner to return the payment.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or other reasons. These exceptions will be clearly noted in the product description.
5. How to Request a Return
To initiate a return, contact us at:
Email: [email protected]